Now that's customer service

[Legion303]

I ordered a refurbished Photon X25 from Alesis, but they sent me a Photon 25 instead (no optical XYZ controller or audio device capabilities). They fixed the error by doing an overnight delivery advance return--if I had wanted overnight delivery in the first place, it would have cost me $72 more. Some warehouse flunky made an understandable mistake and grabbed the unit without an "X" on its model number, but they really bent over backwards to make me happy afterward. So consider this Alesis spam. If the controller doesn't suck, this is definitely a company I would give money to again.

-steve

PS: the controller doesn't suck so far.