Chimpazilla Posted December 13, 2013 Share Posted December 13, 2013 Hey guyzzz, a friend and I were trying to collab when we discovered we had different versions of Kontakt. We both tried to update, and both our updates failed. We both got the message that the previous version could not be uninstalled. I still have my old version, but my friend went ahead and tried to manually uninstall and reinstall, but that failed too as Kontakt still seems to be installed somewhere. He even edited his registries (and he's generally really good with this stuff). He is completely dead in the water now, and furious. We have both purchased the Komplete 9 upgrade (haven't received them yet), but I'm thinking we will both end up having to reformat our computers and reinstall everything. Apparently NI has terrible support, people are waiting weeks just to get an email with a link to their knowledge base. Dammit Native Instruments. Have any of you had this problem? How did you deal with it? Quote Link to comment Share on other sites More sharing options...
AngelCityOutlaw Posted December 13, 2013 Share Posted December 13, 2013 Hey guyzzz, a friend and I were trying to collab when we discovered we had different versions of Kontakt. We both tried to update, and both our updates failed. We both got the message that the previous version could not be uninstalled. I still have my old version, but my friend went ahead and tried to manually uninstall and reinstall, but that failed too as Kontakt still seems to be installed somewhere. He even edited his registries (and he's generally really good with this stuff). He is completely dead in the water now, and furious. We have both purchased the Komplete 9 upgrade (haven't received them yet), but I'm thinking we will both end up having to reformat our computers and reinstall everything. Apparently NI has terrible support, people are waiting weeks just to get an email with a link to their knowledge base. Dammit Native Instruments. Have any of you had this problem? How did you deal with it? Having the same problem, but with Guitar Rig. Quote Link to comment Share on other sites More sharing options...
Chimpazilla Posted December 13, 2013 Author Share Posted December 13, 2013 Update: my brilliant friend managed to fix it on his end. He had an unsuccessful uninstall, so he spent about three hours combing his machine for every NI entry... all the registries, document folders, app data folders, and some other very random places contained little incomplete or broken NI entries. Damn, their installation process is the WORST. BUT... he FIXED it and got his stuff successfully reinstalled AND updated! I'm giving him a couple of days break before he has to do MINE... tl;dr - lot of work to uninstall NI and do complete reinstall, just to update. Quote Link to comment Share on other sites More sharing options...
Darangen Posted December 13, 2013 Share Posted December 13, 2013 I use a lot of NI stuff, and I've found that calling them is by far the best way to actually get help. Quote Link to comment Share on other sites More sharing options...
tymeworkbeats Posted December 17, 2013 Share Posted December 17, 2013 Haven't had to do that yet. They are TOO bad with email from my experience Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.