jnWake Posted January 29, 2013 Share Posted January 29, 2013 Hi, Yesterday, I ordered Komplete 8 through the Native Instruments (payed using a credit card). However, I got a mail from them today asking me to provide a scan of my ID to validate the buy... I'm not that familiar with internet stores so I don't know if this is a common practice. Should I just send my ID? I'd call them but since I'm not from the US it'd be very expensive Thanks! Quote Link to comment Share on other sites More sharing options...
ectogemia Posted January 29, 2013 Share Posted January 29, 2013 Well, if you bought it through NI, I can't imagine what the danger would be, but that's weird. I didn't have to produce any ID when I bought it. Maybe it's for the licensing? Dunno. Weird. Quote Link to comment Share on other sites More sharing options...
Magnetic Ether Posted January 29, 2013 Share Posted January 29, 2013 I would be wary, I didn't have to show them anything when I bought Kontakt. I'd recommend shooting them an email to make sure it's legit before sending them any personal information. Quote Link to comment Share on other sites More sharing options...
Chimpazilla Posted January 29, 2013 Share Posted January 29, 2013 Yeah, very weird. Email their support. Quote Link to comment Share on other sites More sharing options...
jnWake Posted January 29, 2013 Author Share Posted January 29, 2013 I find it wierd too so I sent an e-mail to their support... I think they may be asking for an ID because I changed some of my account settings (address and other stuff) for this order. Quote Link to comment Share on other sites More sharing options...
XPRTNovice Posted January 29, 2013 Share Posted January 29, 2013 The only way I've ever heard of that is asking for student IDs to validate a student rate of purchase. I'd stay away. Quote Link to comment Share on other sites More sharing options...
Moseph Posted January 29, 2013 Share Posted January 29, 2013 Might be a combination of the address change plus being non-US, or maybe that's their policy for credit cards from particular non-US regions. Quote Link to comment Share on other sites More sharing options...
Kanthos Posted January 30, 2013 Share Posted January 30, 2013 Their support is really good. Ask them about it, and they'll straighten it out and tell you why they asked for ID. Many of us have bought from NI before; I've done it several times without issue. Quote Link to comment Share on other sites More sharing options...
jnWake Posted January 30, 2013 Author Share Posted January 30, 2013 They responded clarifying that they indeed sent me the mail. I guess I'll just send them an ID... I guess there's not much danger with that if it's officially from them. Thanks for the answers. Quote Link to comment Share on other sites More sharing options...
Magnetic Ether Posted January 30, 2013 Share Posted January 30, 2013 They responded clarifying that they indeed sent me the mail. I guess I'll just send them an ID... I guess there's not much danger with that if it's officially from them.Thanks for the answers. Did they explain why? Quote Link to comment Share on other sites More sharing options...
jnWake Posted January 30, 2013 Author Share Posted January 30, 2013 Did they explain why? "Yes, that is a legitimate email from us. We require that info anytime there is an issue with a payment. This is done to protect our customers and ourselves, to help verify the person placing the order is indeed the card holder." Doesn't reveal much but at least it's official. Quote Link to comment Share on other sites More sharing options...
Legion303 Posted February 1, 2013 Share Posted February 1, 2013 The way many pirate groups get ahold of legitimate software to crack is by purchasing it with stolen credit card numbers. If your region is one where there's been a lot of fraud in this area, software houses are going to ask for extra verification. Quote Link to comment Share on other sites More sharing options...
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